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Designation : Server Support AS400, L1 & L2    JOB CODE : AS400

Role: AS400 Server Support, L1 & L2
Location: Pune
lary: Commensurate to Experience and Capability
Experience : 2-5 yrs
Relevant Experience:1-4 yrs

Job Responsibility and Description :

L1 - System Support Associate

L2 - System Support Tech

Reports to: Team Lead / Manager

Work Hours : Flexible with day and night shift (variable)

Required Skill Set –

1.       Excellent/Good  knowledge on AS400 iSeries Servers

2.       Worked on AS400

3.       Excellent troubleshooting skills

4.       Excellent Communication Skills

5.       Well versed with ITIL Processes

Key areas of responsibility (L1):

1.       Monitor AS400 Servers and reporting

2.       Monitor iSeries Hardware and reporting

3.       Collecting information and reporting to L2 Lead on timely basis

4.       Account management on AS400 Servers

5.       Scheduling job’s , batch Processing

6.       Running Backup’s and restoration

Key areas of responsibility (L2):

In addition to L1 responsibilities L2 associate performers below

1.       Participates in Change Management

2.       Implement changes

3.       Participate in Root Cause Analysis (RCA)

4.       Participate in problem review for high impact or recurring problems

5.       Administrators privileged level access given and new request

6.       Participate in Disaster recovery process

7.       Work with Vendors on AS400 or application issues

Consults with

AS400 Administrators – Tier II and Tier III

Command Center

Change manager

Problem Manager

Application Vendors

OS and hardware Vendor

Qualifications: Graduate in any discipline; CCA Certified (Preferred)

Fill the form below to apply for this position.





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